Customer Support | Ego Pharmaceuticals

Customer Support

Here are some Frequently Asked Questions

My clothes/swimwear have become stained after using SunSense. Can the stains be removed?

Staining of fabric can sometimes occur with sunscreens. The body oils and acids reacting with the sunscreen, causing discolouration where the product rubs into the fibre. These stains can be removed if a pre wash stain remover is used. Soaking the garment overnight in a product such as Napisan may be required for stubborn stains.

SunSense Sensitive/Sensitive Matte Staining:
As SunSense Sensitive and SunSense Sensitive Matte are not water soluble, any stains caused by the product will not be removed by soaking the clothing in a stain removing solution. For this reason, the product label carries the warning- “Contact with clothing may cause discolouration”.

Experiments in our laboratory have shown that staining caused by pigments can be removed successfully from clothing by using a stain remover such as Sard Wonder Soap or Sard Powder mixed with water to form a paste. Rub either of the avoce products onto the stain and try to push the pigment particles out of the fabric by using a circular motion and then wash the garment as per label inustructions.

Above statement is also applicable to other tinted SunSense sunscreens.

How frequently should sunscreen be applied to the skin?

Sunscreen should be applied liberally to clean, dry skin at least 20 minutes before going outside. This allows the sunscreen to adhere to the skin surface and function properly.

As sunscreens wear off the skin with normal usage, it is necessary to re-apply the product frequently to maintain your protection. Re-application is recommended should the sunscreen be worn off the skin through such actions as: exercise, swimming, towel drying the skin after swimming or blowing the nose.

Can sunscreen be applied with another product such as moisturiser or foundation?

Yes. When applying sunscreen with moisturiser or foundation, the sunscreen should be applied on top of the other products. Leave about 10 minutes between the application of each product to allow the initially applied product to dry before application of the subsequent product.

Does SunSense sunscreens contain nanoparticles?

A number of SunSense sunscreens contain nanoparticulate titanium dioxide. Nanoparticulate titanium dioxide, and similarly zinc oxide, has been used in sunscreens for many years.

Using nano sized particles of titanium dioxide and zinc oxide in sunscreens helps to reduce the white sheen on the skin produced by these two ingredients while retaining the sunscreen properties.

Many studies have shown that nanoparticulate titanium dioxide does not penetrate the skin. The particles remain on the surface of the skin and in the outer dead layer (stratum corneum) of the skin.

Other evidence shows that titanium dioxide is not irritant to the skin and does not cause allergies or photoallergies.


SunSense Sensitive SPF 50+
SunSense Junior SPF 50+
SunSense Clear Gel SPF 50
SunSense Clear Mist SPF 50

Which SunSense sunscreen is recommended for newborns/ infants?

It is advised that infants are kept out of the sun as much as possible. When this is not possible, UV exposure should be minimised with clothing, shade and hats that help protect the face, neck and ears. A broad-spectrum water resistant sunscreen may be applied to any areas of skin that cannot be covered by clothing, such as face and hands. We recommend the use of SunSense Sensitive for infants’ delicate skin, as the formulation is free of chemical absorbers and fragrance to reduce the likelihood of skin irritation.

Is the packaging of Ego products recyclable?

Most of Ego’s product packaging is recyclable. We try and choose environmentally sound packaging for our products.

Ego Pharmaceuticals is a signatory of the Australian Packaging Covenant and is committed to reducing waste wherever possible.

Does Ego use methylisothiazolinone (MI) in any products?

No, Ego Pharmaceuticals does not use methylisothiazolinone (also known as MI) in any products. Methylisothiazolinone (also known as MI) is a preservative found in shampoos, baby wipes, moisturisers and cosmetics and has been known to cause allergic reactions to the skin. Ego has never used this preservative.

Does Ego Pharmaceuticals test any of their products on animals?

No Ego products are tested on animals. Safety and efficacy testing of formulations are routinely carried out using in vitro methods or human volunteers. Testing is carried out during the research and development phase. The use of human volunteers requires the study to be well designed and appropriately reviewed by established ethics committees.

What does ‘dermatologically tested’ mean?

Products are tested for skin sensitivity and irritancy on human subjects according to a strict patch testing protocol.

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